F.A.C.E.: 4 Tips for Remembering Customers’ Names | http://blog.intuit.com/

Remembering customers’ names may feel like a daunting task, but it can have a big impact on retention. Benjamin Levy, author of Remember Every Name Every Time, points to a dry cleaner in Westport, Conn., that is legendary for remembering people’s names from the moment they walk in the door. “They’ve been in business for 30 years,” … More F.A.C.E.: 4 Tips for Remembering Customers’ Names | http://blog.intuit.com/